Undergoing a major renovation in your home is never an easy thing - and finding the right contractor can be difficult. We met with 6 different companies before Elia came through the door. When he came over to have a look at the job and give us a quote, he immediately instilled in me a sense of comfort, something that I had yet to get from any of the other people we had met with. From the planning stages, through every step of the project, right down to the finishes, he was always available to answer questions and kept us informed with frequent progress updates and upcoming scheduled work. If I had a question or concern throughout the project, I rarely if ever waited more than 5 minutes before I had a response from him. He and his entire crew were always very professional and treated our home and family with respect.
With a basement project that finished on time and on budget, we couldn't be happier. It's only been a little over a week since it's been finished but we are already enjoying it with our family. We are getting many compliments on it and have been asked about our contractors - who we have and will recommend happily.
Many thanks to the entire team for a job well done - and especially to Elia, someone we are very happy to have worked with over the past 6 weeks. He truly is a consummate professional and an asset to your company.
We want to take this opportunity to let you to know how much we are enjoying our two beautiful new bathrooms and how pleased we were with your company and its exceptional work. While the thought of renovation work can be very scary (and we’d heard horror stories, like most other people), The Home Improvement People exceeded our expectations.
You gained our confidence at the initial meeting at which you listened carefully, then provided a thorough description of the project, the various timelines, phases and pricing. You understood our specific needs and answered all our questions – both then and in our later email correspondence. From there, Haydee did a great job staying in constant contact with us, to ensure everything was on track.
And what can we say about Jerry? He was the consummate professional, a true craftsman in every sense of the word; we marvelled at his ability to do every facet of the job with patience, precision and excellence. He took the time to explain various elements of the renovation project, asked us questions about our preferences, provided options and very helpful advice. (Thank you, Jerry, for that wonderful suggestion to frame our glass shower with marble; it looks fantastic!) Not only that, he was a true gentleman and left the house spotless after each day of work on the bathrooms.
We chose to engage your design associate, Niki Stern, for specific aspects of the job. Niki’s advice at the beginning of the project was very worthwhile – she gave us great guidance and we referred to those notes many times on our travels. Niki’s help in selecting our tile for both bathrooms was pivotal. She zoomed us around the Olympia Tile showroom and zeroed right in on what we were looking for, simplifying what would have been a daunting choice.
We would definitely hire The Home Improvement People again and we have already recommended your company to others.
Thanks again, Ben. It was a pleasure to deal with you and your team. You should be proud of all of them.
We are very pleased with the partial bathroom renovation which was completed in late April. The tradesman was punctual, polite and attentive to our questions and requests. The quality of his work and the clean-up was very good. We would be pleased to recommend him and your company to our friends.- Pamela & Clifford Rayment
This letter is to thank Ben Berkovits and Larry Maher of the Home Improvement People for our wonderful kitchen renovation. We are extremely happy with the quality and for our wonderful kitchen. We are extremely happy with the quality and workmanships as well as the overall design of the kitchen. Our family and friends have commented that both the Kitchen and Sun Room appear much more open and provide us with a more meaningful living space. The changes are really quite dramatic.
In addition, we would like to mention that the trades people were very skilled and always a pleasure to deal with. The project was well organized and kept on schedule which helped to minimize the disruption.
We would highly recommend The Home Improvement for any renovation. We will certainly enjoy our renovations for many years to come.
We finally got our new washer & dryer installed in the new laundry area and just wanted to say thanks for a job well done! It's always a pleasure dealing with someone who knows what he's doing....that'd be you.
Mein was all we could hope for in a tradesman. He was attentive, asked all the right questions, and went above and beyond to make sure we were happy. He represented Home Improvement People well. You should be proud. We'd gladly have him back.
Again, thanks for everything!
Good afternoon Larry
I just wanted to take this moment to say Thank You to yourself, Ben and the entire group of individuals that worked on the condo. As my late husband did not live to see the finished product, you turned a painful situation into a smiling situation as I couldn't be happier with the results.
All of the guys I met were so nice to deal with and bottom line, the decision to go with The Home Improvement People was absolutely the right choice. From the guys that did the tiling, electrical work, the painting, Schlomo, everyone was great.
You undertook a lot on my behalf with very little interaction, the 5 weeks literally flew by. And again, I am very happy with the results.
It was a pleasure to meet you and from the bottom of my heart, Thank You.
Thank you for your help shopping for the bathrooom. You made the task so painless and pleasant. I really appreciated your help.
We had the Home Improvement People come in to finish our basement.
The job was done within the timelines Dan initially estimated. The crews arrived when they were supposed to and stayed until the job was done. Nick and his crew were AMAZING as they really paid attention to detail and quality of workmanship. The tilers did a fantastic job, especially considering the uneven surface they had to work with. The crews cleaned up after themselves each day. Everyone was friendly and respectful of our house. Larry was right on top of things and extremely responsive. This combination made our experience an excellent one! We have had many contractors come through our house as we have been renovating floor by floor. The Home Improvement were the best by far. We wish we’d used them from the beginning! And, their rates are very competitive! We love our finished basement and are very grateful to The Home Improvement People!!!! We would tell anyone looking to do any type of reno that with The Home Improvement People you will definitely get a quality end result and will actually enjoy the experience! How many renovators can deliver that!!!!!!
Well that's one job down on the list of chores to get the house ready for sale. Ceaser and Mario the painters you sent were just so great. Absolute gentlemen and surpurb workers. The house looks terrific and I'm sure will not last long on the market. Do you have a floor refinisher? The spiffy walls make the floors look ho hum. I just know that it will make the house that much more appealing with sparkling floors. Please let me know. I also need to talk with you about renovations to the new place.
Thanks again for Ceaser and Mario they were excellent.
Our apology for not getting back to you earlier. Wanted to let you know that we are very happy with the work that Jerry did for us. He is a very diligent and conscientious worker and likes to do things well. He takes pride in his work. He completed the work within the time promised. It was a pleasure to work with Nikki. Her input was of great help. Your and Ben's prompt response to our queries was also very reassuring. If in future we need to have any other renovations done, we will have no hesitation in coming to you.
The bathroom looks very nice. So far it is working well. We are hoping no problems will arise in the future.
Thank you and best wishes.
Thanks Dan, just got back to work from vacation......Your guys did an awesome job, great work, unbelievable attention to detail, very professional, I can talk about Frank, Pedro and Elie for hours and there crew....so happy that I found you guys and you have my word that I will recommend you to family and friends.- T.Rossi
Hi Dan & Elia,
Just wanted to say thanks for the wonderful job you guys did on our basement. We are very pleased with the results which exceed our expectations and at reasonable price. We particularly appreciate the way you handled our requests for changes mid-job. All your contractors were professional and very pleasant. We will certainly recommend your company to anyone who asks.
Just wanted to let you know that for the past few weeks my family and I have been enjoying two newly renovated bathrooms and new modern ceramic tile in our foyer - all completed by Ben Berkovits and his work crews.
My husband and I had been planning our home renovation for a long time, but were unable to find a suitable contractor. I heard your advertisement on CFRB, and since I listen to your show, decided, based on your recommendation to give them a call.
We immediately hit it off with Ben, and decide to hire him for our renovation. We were not disappointed. Ben was just great with his advice regarding the renovation and in helping me to choose the tile for the foyer and the bathrooms. The custom made vanities for the bathrooms and our downstairs powder room are just fantastic. His interior decorator, Nicky, gave me good advice for choosing the stain colours for the vanities and other great decorating tips. The quality of the workmanship is great and completed most efficiently.
All in all it was a good experience and we are very happy with the outcome. The newly tiled foyer gives a great entrance to our home and the new bathrooms are such a pleasure to use. I am glad we decided to act on the recommendations of your advertisement.
To The Home Improvement People Inc.
The two bathrooms were completed at our house on Tuesday, May 17th, much sooner than we anticipated.
We want you to know that we were very pleased with the work done through The Home Improvement People and we feel we received good value for the price.
We found Niki to be very professional and knowledgeable. With her assistance in choosing the accessories for the upstairs bathroom and the tiles used for both rooms she lightened the load as we prepared for our projects.
Sil at Tubs was also very helpful as was Haydee anytime I asked for her help.
With Gerhard’s suggestions and expertise we ended up with a much nicer laundry room and basement bathroom than we planned. The young men in his crew are very skilled and most accommodating.
Thank you for a job well done.
During the fall of 2012 my husband and I have had our kitchen, hall and main floor powder room renovated by Home Improvement People. Having never been through a renovation before we were a bit apprehensive. We are very happy with the end result. All of the staff and tradesmen were very professional. Issues were addressed and resolved in a timely manner. Very helpful suggestions were made and implemented to maximize the use of our small kitchen. We would not hesitate to recommend Home Improvement People services. Thank you.- Judy Fedorko
Mary and I are very pleased with our new bathroom.
The team of Tim, Patrick and Sam should be commended for the beautiful job they did and the way they worked with us to solve all the little requests. Their personalities and their attitudes were superb!
Thanks again to you and your team for a seamless renovation. Your candidness when you came to do the quote was unusual and greatly appreciated, and it's clear that you hold your team to high standards. Jerry's work on our fully-gutted and redesigned master bathroom was meticulous - and fast! - and his work site was always left clean and neatly organized. It was clear that he cared about craftsmanship, and he went above and beyond to bring our visions to life. Niki was a great resource and a big help with pulling colours/fixtures/ideas together and with making practical choices. Jamie was incredibly flexible with the design of our cabinets; he easily incorporated every idea we had. And the results are stunning -- I love being in that space!
I will call you first if we ever contemplate another big project.
It has been 2 months now since the completion of the renovations of our 2 bathrooms and just wanted to let you know how pleased we are.
Please thank Mein, Billy, Seth and Phillip for the great work. What was greatly appreciated was attention to the little details and the recommendations they made. This being our first such renovation we did not know what to expect.
Having a crew that takes pride in their work made things easier. When something did come up, as usually happens in older homes, they were able make suggestions to our satisfaction. Even after hours and on the weekend they quickly responded to any issues we had.
With Christmas approaching quickly and visitors coming we are proud to show off our new bathrooms that had not been updated for over 30 years.
I have no hesitation mentioning that THE HOME IMPROVENEMT PEOPLE did the work and do recommend them to family and friends.
And best of all, on time and on budget. What more could one ask for.
Thank you again and all the best.
Thank you for your wonderful work you did transforming my seating room, kitchen and bedroom. Grealty appreciate your thoroughness and expertise. My home is a better place for all the brightness you added.- D.Hazzoh
Dear Mr. Berkovits
My wife and I are very pleased with the recent renovation your company did on our bathroom. You started the job when you said you would, finished in the 2 weeks you estimated the job would take, and didn't leave the job to go do some other project while our's was underway. What we particularly liked as well, you recommended we go to Taps and Olympia Tile to select fixtures and tiles which we paid for, receiving your discount. Your man Gerry who worked on our job is a great worker and I hope you pass along our appreciation to him.
All in all it was a very positive experience and we will definitely use you again and recommend you to friends and neighbours.
I would like to say that I was extremely pleased with the renovation. All your employees, from Eli, tilers, painters and plumbers etc. were extremely professional. They were pleasant to work with and nothing was too much for them. I would recommend your firm to my friends and would use you again if I had another renovation project.
A dream come true - Goodbye to the 70s fake panelling, the ugly ceiling tiles, the 50s bathroom with the concrete walls, and the myriad pipes and wires dangling from the floorboards over the washer. Larry and his crew have transformed a dreary old basement into a warm and welcoming family room with a beautifully tiled bathroom and laundry with custom paintwork throughout. Thanks to all the crew for their patience in dealing with the peculiarities of an old house (not to mention the old couple who live in it!).
We would also like to say thanks to Bill Carroll for his endorsement of The Home Improvement People. We had many quotes but knowing Bill had actually used your services we were confident you would do a good job and we weren't disappointed. We will show off our new space to all our friends and will recommend your company without hesitation.
I just wanted to express my thanks to Elia, our project coordinator and all the trades’ people who put in long hours and did a wonderful job to complete our beautiful basement! All the men who worked on our basement were very friendly and very professional! We are thrilled with the results!- Patricia Arpin
So far from all I have seen, the work on my apartment is fantastic. I lo-o-o-v-v-e the laminate flooring and a great paint job too. Can't wait to see how everthing will look in the bathroom when set up.
To whom it may concern,
I am very pleased with the work done by The Home Improvement People. I found they take great pride in doing their job and pleasing their customers. They are truly professionals.
I want to thank you for a job well done, what a difference a week makes. The granite countertops and new backsplash in our kitchen looks amazing.
Hats off to Mein and his crew for a job well done. His work area was left clean every night. Mein was very professional and helpful. All of the trade’s people were very experienced and knowledgeable.
We would not hesitate to recommend the Home Improvement People to our friends and neighbours.
Again Thank You Very Much,
Just wanted to let you know how thrilled we are at the completion of our shower stall. The job exceeded our expectations and the gentleman who headed our job was not only professional and courteous, but incredibly detail orientated, making them a pleasure to work with. I would absolutely recommend your company, and would especially recommend The Home Improvement People. Thanks again for a job well done.
This is to let you know that your workmen did an excellent job and finished in a timely manner. They were friendly and pleasant and worked with little disruption or incovenience to us. I highly recommend him and his work.
Ben, we just wanted to drop a note to say how pleased we are at the bathroom renovation that the team did for us. The work was well done. The crew were very professional & personable. All questions were answered promptly and, every night they cleaned up before leaving. Attention to detail was evident in the workmanship. As you know Ben, this is the second time that we've used Home Improvement People and would not hesitate to use your firm again in the future.- John & Joyce Maynard
In appreciation of the work carried out by you and your people, I would like to express my overall delight and satisfaction at the favourable outcome of the project. Under Mr. Woerlein's direction, the project was started on time on the day promised and continued expeditiously until completion with all aspects of the work carried out in a very professional manner. With Mr. Woerlein's knowledge and kind assistance, attention to details and the highly skilled workers, the overall quality of the finished work exceeded my expectations. Thank you.
It has taken me too long to write you this letter, but as I sit in my new kitchen to write this, perhaps the wait will make this letter even more meaningful. For the past 4 months we have been enjoying our home in a way we could have never imagined. This is thanks to to the incredible work your Company has done to transform our home. From the moment we got to meet you, we had the immediate confidence your trades would be the best in the business. Not one of them disappointed. What amazed us most, was the care each and every one of them took to ensure our job ran completely smoothly and efficiently. There was always someone to talk to, and the renovation jitters we had so greatly feared, never materialized in even a slight way. I wanted to give special mention to Larry whose management skills were outstanding. We also wanted to mention your office staff. They were courteous and polite from the very first phone call. We love our cabinets, we love our stone floors and we would use your Company again in a heartbeat!
Everyone working on the bathroom did a tremendous job. Patrick, Roland, Tim and Sam were all very professional and personable. They did a wonderful job and the finished product is the difference between night and day. I would definitely recommend The Home Improvement People to anyone needing renovation work done.
I just wanted to mention that we are extremely happy with the work Jerry did. Both bathrooms exceeded our expectations.
Dear Haydee, Ben, and Gerhard,
Thanks for the receipt and for the excellent job performed by Gerhard's team of : Nicolai ( Colia ), Dumitru and Slavy. And just as Alexa Petrenko and Ben promised, the mess they made, they always cleaned it up in the evening before leaving. This was particularly appreciated. Will be happy to recommend your company to whoever needs similar services.
We were so happy when Bill Carroll on CFRB Recommended the Home Improvement People. We had our bathroom & kitchen floor to be tiled and we called you. The job is finished now and it is beautiful. We are so pleased. The boys working for you are fantastic and really good workers.
Thanks to Bill Carroll and Thank You Ben and your crew.
When providing a quote towards finishing our basement, the always affable Dan negotiated a price which was more than fair. His organized and thoughtful crew, lead by Elia, maintained a level of quality and professionalism we have rarely witnessed with other vendors whom provide similar service. The ‘finished’ product is outstanding, down to the last detail. If not for Bill Carroll and his consistent and effective advertising campaign, we would likely have missed out on this gem of a growing business. Thanks again!- Robert Zuker
Many Thanks. The fellows did a great job and worked really hard!!!- Walter & June Kohut
Brent and I would like to extend our warmest thanks for the most unexpected and much appreciated ultimate bathroom makeover. It was wonderful of you to be so accommodating and flexible regarding our unique circumstances.
We especially appreciated your crew’s punctual arrival on the first morning and witnessed unbelievably efficient workmanship during the very first 2 hrs before we left.
As you expressed, the concept of genuine surprise at the unveiling would be ultimate goal. While away on our two nights get away Brent and I also wished for such a climax as originally intended, so we rearranged our plans and stayed with mom until the final unveiling.
We prefer surprises and have anticipated this morning since winning the prize package 4 months ago. I’m sure the bathroom is beautiful and we thank you for your dedication and commitment to fulfilling our wishes.
Thank you so much again and it was a pleasure dealing with The Home Improvement People.
I would also like to say that my experience with the Home Improvement People was absolutely great! It totally renewed my faith in being able to complete home renovations without worrying about hidden costs, unreliable contractors, and projects that take forever to complete.
I have a beautiful kitchen now that I absolutely love! Anyone to whom I've shown pictures can't believe how great it looks, and that it was completed on budget and on time.
I would definitely recommend the Home Improvement people to my family and friends.
As you know, our basement renovation is now completed!! It looks fantastic, Ursula and I are so pleased with the outcome.
From a dull and non inspiring area to a comfortable, welcoming and inviting living space in just over seven weeks. Outstanding. Our friends and family members love it.
I personally want to express how helpful Eli has been through the entire process. After taking charge of the project and working with us his team did a magnificent job. From the new floors to the new staircase, trim work and bathroom finishings, and of course the laundry room, all are "top shelf" as they say. We could not be happier.
I also want to recognize the hard work from Dave Black,Keith and Dan,who carried out the demolition, framing and a host of other tasks, many of which we never saw as we were at work or elsewhere. Thanks guys. Our very best wishes to all.
Dear Ben, Larry, Jamie et.
Hope everyone is keeping well and warm! I apologize for taking sooooo long to provide this testimonial (although we have been vocal through word of mouth)!
To anyone contemplating a kitchen reno , we highly recommend the Home Improvement People. True to their word they came through on budget and on time (3 weeks for a fully gutted kitchen!). The thoughtfulness, diligence, professionalism and quality craftsmanship of each respective trade did not go unnoticed! We watched our dream kitchen materialize into reality and couldn't be happier! We are still in awe of the finished product and love the reactions and feedback we are receiving from others! Without any hesitation, we praise and recommend the Home Improvement People and we will definitely contact you for any of our future reno needs!
Thank you Everyone!!
I recently had my bathroom renovated top to bottom and I am thrilled with the results. I went from hating my bathroom to absolutely loving it. Mien, Seth and Chris did a fantastic job and noticed things wrong that I hadn't... and fixed them! They took great care of my house and when they left everything was spotless! And of course I had a wonderful new bathroom. Thanks again guys!- Susan C.
My wife and I were nervous about bathroom renovations after hearing the horror stories from our friends about the delays and quality problems they had with contractors and home renovations. However, our experience with The Home Improvements People has been outstanding. Gerhard and his crew did a fabulous job. They totally gutted two bathrooms, replaced all of the fixtures, tiled and painted the rooms in a period of 9 days. Their crew cleaned up after every day and completed their work with a minimum disruption to our house and our daily routine. My family love using our new bathrooms and they really look stunning. A special thanks goes out to Niki who helped us pick out and coordinate our choices of new fixtures, tiles and paint. Without Niki’s expertise, we would have been overwhelmed with the range of choices and options in bathroom design. We are planning future home renovations and we will definitely use them again. I highly recommend them as a company that delivers a professional result, on time and on budget with a great staff!- Roman & Lina Lys
A short note to say how happy we are with the renovation done by the Home Improvement People.
Mein and his crew worked extremely well together. The entire process was well co-ordinated and moved along quickly. They worked in a professional, conscientious manner, always waiting to please us in every detail. With Christmas holidays fast approaching, Mein understood the importance of having a functional kitchen as soon as possible. He sacrificed personal time by working on the weekend so that the cabinets could be installed earlier than scheduled. We are thrilled with the new dark look of our kitchen cabinets and to have it before Christmas is a real bonus!
In addition, they placed a new laminate floor in the basement and transformed an old dingy room to a warm and welcoming family room. We just love it! It has given the room a much fresher cleaner look. We are certain that from now on it will be used to its full potential.
Finally, I would like to thank Sylvio for suggesting at the outset of our meeting, the sanding and staining of our living/dining/hallway floors. The new backsplash in the kitchen looks fantastic. I’m not sure if I want to sell my house now as I really love the fresh new look and feel of it.
Great job….well done!
Paul and I would not hesitate to recommend the Home Improvement People to my family and friends.
I recently had some renovations done and wanted to pass along a word of praise and thanks. There were a number of projects being done at my home and the timely fashion and expert workmanship in which they were carried out is commendable. The coordination of the various jobs was expertly handled and the final results speak for themselves.
I would not hesitate to recommend the Home Improvement People to my friends and family.
My sincere appreciation for a job well done.
My basement on Raleigh Street in Mississauga was recently finished by the Home Improvement People and I wanted to thank Elia Touma and his crew for their excellent work.
My wife and I were quite scared to hire a contractor after hearing a lot of horror stories about jobs that were not done correctly, took forever to complete or were not completed at all. I was surprised the very first day when supplies were delivered and framing started right away. This certainly gave me confidence with the Home Improvement People.
As the work continued, Elia was there every step of the way to answer questions and/or deal with any problems we had. He was extremely accommodating to all of our issues. He even return our call on a Sunday!
The trades were very professional and did a great job. I especially like the fact that there was an expert in each field coming in to do the job, not just one person doing everything. The Plumber, Tile installer and Carpet Installers were fantastic. The Painter and finishing person did a great job and is an extremely hard worker. One day he had started at 8:30am and did not leave until 10:30pm!
I was very impressed that Elia himself with the help of his crew actually helped to move my freezer and washer and dryer back in place. That certainly shows the dedication that he has to his job and to making the client happy. Also, I appreciate the extra things Elia did for me, such as mounting my TV bracket and removing the patio stones from the side of the house.
Elia always either answered my phone call or called me back right away. That certainly gave me confidence that I hired the right company.
The basement looks fantastic and my wife and I are very pleased and we look forward to doing more business with the Home Improvement People. In particular, we will be calling Elia. Well done!
Hi Ben, just wanted to send you a quick note to let you know what a wonderful job Gerhard, Nicolai and the crew did. It was such a pleasure to have them in our home. Not only did they do a great job but they are wonderful people and the whole experience was extremely positive. And I must, say, it was a great pleasure meeting you as well. I'm sure we'll be seeing each other again in the future. Thanks so much.- Sandy Komsic
Thanks so much for all your efforts in turning my little "cave like" kitchen into a very sleek and modern room. Your trades people worked quickly and efficiently and the workmanship was wonderful. My new appliances have now arrived and they fit in perfectly with the clean streamlined look we were trying to accomplish. Thanks again for everything.
Hello Haydee and the Home Improvement Team
We would like to thank the entire Home Improvement team and especially Jerry for the absolutely fantastic bathroom renovation. This was our first experience with the Home Improvement People and we couldn't be happier with the entire experience. Ben was excellent on the introductory visit and provided a firm quote and expected start date on the spot. And Jerry the contractor was a true professional and extremely competent craftsman. The work site was always tidy, which we really appreciated since the work was being done on the master bathroom. Jerry gave us excellent advice on the best approach to certain aspects of the job and made a big save when he pointed out that the bathroom supplier had provided a plastic overflow valve instead of the more reliable metal valve.
Thankfully we were able to get the proper fittings and avoid any potential breakage that could happen behind the wall some time in the future.
Here are a few of photos for you to enjoy. We hope you agree that the finished product looks fantastic.
We will definitely recommend The Home Improvement People to our friends. We already have a neighbour that is thinking of calling you. And of course, we will call you again when we are ready for another improvement!
Thank you again,
Hi Dan, Well the guys just left and everything you said was accurate. The job started when promised and finished early. The communication by you and your team throughout was fabulous and the finished product is sensational. I am going to attach a pic of the bar later so the world should know just how happy I will be every single night. Looking forward to our bathroom reno in the spring.- Les
It’s been 24 hours since the last of the crew packed up and I’m supposed to begin getting over the renovation fatigue, but I actually miss the wonderful crew headed by Elia! I marvelled at how well Elia and his team worked together. I was told that with this company the workmen show up on the first day at 8 a.m. and it is true. At all times Elia, Christian, Chris, Rick, Ozzie, Stanley, were accommodating, responsive, pleasant, and helpful. Turning a tired old basement into a “condo” for my elderly mother (that included a custom kitchen, 2 bedrooms, living room and bathroom) in less than 8 weeks was just short of miraculous and it all came in as quoted, no surprises. My neighbours are busy admiring the glamorous finished product and I suspect there will be some new interested future customers here. I kept in regular contact with Elia and any requests I made were promptly forwarded to the appropriate tradesperson. Elia was very gifted in calming the occasional worries and gently managed them all to a proper solution. The team was very willing to go the extra mile and assisted me with the little extras that they knew would be hard for me to manage – no additional charge. Where I felt out of my depth in deciding what to choose or do, they came up with plenty of wonderful, useful ideas that I greatly appreciated.
My basement is now the nicest area of the house, but I hope in time that I can call The Team back and have them transform my kitchen too!
It was a pleasure dealing with the Home Improvement People from start to finish. We are extremely pleased with our new bathroom!!! It looks beautiful!!! In comparing our new bathroom with our old one, we can definitely say that the transformation is an amazing one!!!! It was a pleasure to deal with Ben, as well as Jerry, the contractor that worked on our bathroom. Jerry did a great job!!!! We certainly valued both of their recommendations/suggestions. We will highly recommend the Home Improvement People to anyone who is looking to have some renovations done in their home. Our bathroom renovation was completed on time, as promised. Thanks again for a great job!!!!!!!!!!!- Regards, Victor & Lydia Lytwyn
We started with an ugly, leaky bathroom on Monday and ended up with a gorgeous, fully-functional bathroom on Friday. The actual work in our house was done by the team of Nuku and Dumitzu and they were wonderful. They showed up everyday on time and worked extremely efficiently and hard throughout the entire week. They were knowledgeable and helpful, always willing to answer questions and work through any design issues. They made the renovation project a breeze and we were absolutely delighted with the results. We would definitely use this company again for any future projects. We appreciated their upfront pricing and there were no hidden surprises when the final bill came. The company is well-named, as they definitely improve your home!- Donna Cromien
Hi Haydee and Ben,
Please extend our appreciation once again to "TIM TEAM" on the excellent job doing our bathrooms, especially my Red Bathroom, the focal point. Their workmanship is awesome and we are very pleased. Worth referring to friends and prospective clients. Sorry for the delay, we went on holidays right after the renovations.
Home renovations and horror stories unfortunately go hand in hand. We have little experience in renovating, but from our first telephone call to The Home Improvement People we knew the right decision was made. Our call was answered by a real person, and soon thereafter Ben himself returned our call.
Ben was courteous, fair and pleasure to do business with. Our contractor Jerry was amazing! He was punctual and in our home on a daily basis, focusing on us 100% until the renovations were complete. Not only was Jerry polite and efficient he provided us with exactly what we had asked for. The quality of his workmanship was second to none.
Right from the Home Improvement People's receptionist to their contractors and everything in-between, we would definitely call Ben a second and third time. We would recommend Ben to anyone looking for quality renovations at a fair price.
Thank you for a wonderful experience and cheers to a beautiful renovation!
We are very pleased with our Bathroom installation and ask you to pass on our congratulations especially to Nucu & Joe who did an excellent job also to Freddy the tile installer. Gerhard made things run smoothly as Supervisor.
Gerhard and his crew were great. We had a complete bathroom gut due to a leaky pipe...they replaced all the affected pipe, tiled and assembled a new shower , painted and basically did a great job. They came back to fix a tiny issue with no complaint. Chris
We are very satisfied and happy with the work Home Improvements team performed at our house. The complete makeover was done to our bathroom in the basement. Thanks to Elia Touma for making us confident that everything will be done professionally and in our best interest. As well, thank you, Elia, for being in touch and always available whenever we called you. Thanks to Tim Smith and his two workers that the job was performed well, on time and within budget. It was our first renovation project ever and we are very pleased with it. If anyone from our friends will be planning renovations and be looking for professionals, we'll definitely recommend the Home Improvements People. We also would like to thank you, Haydee, for your always prompt and courteous service.
Dear Home Improvement People, After going through a number of contractors some from Reno Mark; a supposedly reputable place to find contractors, we were finally able to find a renovation company that actually stuck to their word. We initially called Ben for our basement but after dealing with flaky contractors we called him back to add the two upstairs bathrooms as well. Sometimes you just can’t put a price on piece of mind. It was a pleasure every step of the way dealing with the Home Improvement People, from Ben to Haydee to Elia to Mien, Seth, and Chris. There was always a high degree of professionalism every step of the way. There was always someone available to answer questions. Adjustments were accommodated and made if necessary. Mien and his crew were so respectful, even helping my mom in and out of the house. These are not your normal renovation crew, they definitely go the extra mile and than some to ensure you are happy. I wouldn’t recommend anyone else if a friend or family member asked me for a good contractor.
With the Home Improvement People you have peace of mind knowing that your start date will be adhered too; and they will move it forward or back depending on your needs. On your start date a crew will be there ready to work and every day after your start date a crew will be there ready to work. I know people who have had basement renovations take 8 months for less square footage, our basement took about 3 weeks. The two bathrooms took a little over two. I can honestly say it was a pleasure having Mien, Seth, and Chris in our home. It was like they were part of the family. I might even swap my brother for one of these guys if life were that simple. The finished product is beautiful, and while there are still some finishing touches due to product needing to be ordered they are minor and I know that Mien will be back to have them completed once the product arrives.
My mom absolutely loves here handicap accessible shower. She tells everyone about how great it is and shows it off when ever people come over. Mien did an amazing job slopping the bathroom shower stall to be truly barrier free. My hats go off to him and the guys, I know this was not easy.
Before you think about cutting corners and going with the guy/gal you found on a street poll waiting to turn left at an intersection call the Home Improvement People. You will be happy you did!
Everything I have read and heard about this Company is true. They were courteous, clean, and just wonderful. The communication and quality of the work was everything I had hoped for and have always been looking for in a Renovator. Two big thumbs up!- D. Stein
I hope you had a restful weekend. Just wanted to say thank you for all
your work and co-ordination. Julie and I are absolutely thrilled with
the cabinetry and can't wait to see the kitchen completed. We are truly
blown away with the professionalism and attention to detail of all the
Thanks again for doing a great job,
Hi Larry, We want to tell you that we are very happy with our new kitchen. The work was coordinated in a very professional manner, the workers were very efficient and polite and it was done in three weeks as promised. I would rate the whole experience a 10 out of 10! I hope you will pass this on to Ben and the staff.- Sincerely, Gordon and Nadine Smith
Since the reno work in our home is now complete, we would like to say thanks for the wonderful job that your company did with our ensuite shower. It has met all of our expectations in full and we are very pleased with the end product. We cannot say enough about the quality of work and the quality of the staff who worked with us on this project. It was all top notch!
You, Ben and Kris treated us with great respect and friendliness at all times. No matter the time of day, or day of the week, you were available to our needs, questions, and opinions. It felt like you were working for us and wanting to please us at every step along the way. This personal attitude made the work project so enjoyable to us as homeowners.
Thanks Ben, for your reply to all of my many questions and for responding to my need for details via the many e-mails I forwarded to you. This kept me in the loop through all the planning phases of our little project. Your openness and timely responses were much appreciated.
The tradesman that you contracted to do our work was superb. Kris was an unknown quantity but immediately turned into a real gem of a contractor/person. He kept us informed as to every step of the construction; he was on the job at the times he told us he would be; he was very open to know what our thoughts were as the worked progressed and kept an open channel of communication with us; he explained options and gave us the reasons why things had to be done a certain way, which we appreciated; he offered his opinion at times which had us change our ideas which were for the better; his phone was open at all times during the day and evenings; and he worked with our plans to make our dream a reality. His openness and wonderful sense of humour was very refreshing. It was a true delight to have had him do our work in our home. We can't say enough.
We also appreciated your company's strict adherence to the contract we had with you for all of it was totally fulfilled. All of the materials were disposed of as agreed upon, our house was protected from any excess dirt by protective rugs/maps on all floors and rooms as work was done, the house was left in a clean state at the end of every day, and follow-up work was attended to and completed after the final payment as promised. We had no worries. Kris always treated us in the same manner that he would like to be treated. This was outstanding.
In the end, the finished project was fantastic. However, it continues to do look even better with each passing day and we are most pleased.
We are very proud to have this new shower and to have had the "Home Improvement People" do the work in our home.
We would certainly recommend your company to others who are thinking of home renovations.
I've just use the H.I.P for my 4th project in the last 18 months and its still a pleasure working with them. The price is always competitive for work that is far better than what I have had done by others before I starting using them.- Thx again Ben & Dan. David S
My wife and I were looking to put an addition on to our house as we were blessed with another child. We interviewed several contractors and decided upon The Home Improvement People. They were fairly priced and came up with a few novel ideas to help accentuate our home. The construction phase was quicker than anticipated – this was important because we were working in late fall and Ben and his crew made a concerted effort to ensure the project was done with minimum of inconvenience on us and our children. The quality of construction was second to none. My wife and I now enjoy a huge master suite in our house complete with built in fixtures and a fireplace! Ben and his staff were professional, very friendly and very clean and worked hard to ensure that the project was done the right way. It is my pleasure to recommend The Home Improvement People for any home improvement projects.- Shawn and Ella Stewart, Oakville
This note is long overdue. In August, we had a closet built into our master bedroom by The Home Improvement People. We are so pleased with the way it turned out - it looks as though it was always there! We were thrilled with the professionalism and kindness of all the trades people who seamlessly came in to do their particular area of specialization. They all worked neatly and showed respect for the rest of the house as well which was not easy as all supplies and tools had to be carried up to the third floor! I would definitely use your company again and would recommend you to any home owner friends or family. Thank you!- M. Boncardo
Great experience from start to finish! My husband and I needed to renovate one of our bathrooms and after hearing a recommendation from Newstalk 1010’s Bill Caroll we decided to give the Home Improvement People a try. The estimate we were given was exactly what we were charged. There were no hidden fees and no surprises. We were given exact estimates with regard to the quantity of materials required and advice with regard to the best places to purchase them. We had time constraints regarding the project finish date and the Home Improvement People made sure to start and finish the job well in advance. The contractors were extremely professional. They arrived on time every day and they made sure that they cleaned up at the end of each day. They provided us with advice as needed to ensure that we would be more than satisfied with the finished product and they took the time to accompany us to the supplier when needed to purchase material. The next time we have a renovation to do we will definitely contact the Home Improvement People.- Helen Jones
We had a half-demo'd basement bathroom that we needed to be fully demo'd and then re-built. Danny the estimator was the most professional estimator we met. The general contractor Mike was terrific, and advised us to buy all our fixtures ahead of time, and how much of everything we needed. I recommend this advice, btw, because it makes the reno go so much more smoothly when you already have all the components there. Mike also gave us the great tip of the cheap tiles at Olympia's discount outlet. The team they brought were amazing! Professional, tidy and best of all they completed everything on time, which was very important to us. We'd definitely hire them again!- Sam Ladner
I am writing to express my thanks to the Home Improvement People.
I am more than satisfied with the repairs made to the wall, painting and laminated flooring installed in my sunroom. Sylvio, Carlos and Rui were very courteous and highly professional. They always arrived at the agreed upon time and worked diligently.
I will always recommend them to my neighbours and friends should they need any work done on their homes.
Hi Ben The Home Improvement People are professionals. Mien and his crew renovated my bathrooms and did such a tremendous job, in a very timely manner. The experience was worry free, especially with a first time renovation. I would definitely use The Home Improvement People again and recommend them to anyone who wants their renovation job done right. A very satisfied customer!- Sonia E.
In June of last year we contracted with your company to have our main bathroom renovated.
In October Kris began our renovation. It was discovered that the configuration of the custom vanity that we purchased could not be used and another would need to be crafted. You kindly re-arranged your contractor’s schedule to facilitate our dilemma. Three vanities later we were ready to allow Kris to complete the work.
Today we are enjoying our beautiful new bathroom, we are delighted with the finished product. All of this would not have been possible if it had not been for the kindness and expertise of Kris.
Kris’s work is amazing! His attention to detail ensured that not only we but he was happy with the outcome. He provided professional, courteous and quality work.
Due to the needs of our son it was necessary for Kris to tailor his work schedule. He graciously understood our situation and on every occasion he left our home in pristine condition.
Ben you are fortunate to have an employee of this calibre in your employ. He is a credit to your organization. His excellent workmanship is only exceeded by his friendly, kind and competent manner.
I heard about Home Improvement People on the radio and thought I'd give them a try. I needed to renovate my bathroom in a very short timeframe. They said they would be in an out in two weeks. Given everything that I've heard about renovations, I found this hard to believe. They were finished in only ONE week! It was amazing. Demolition began on Monday and, by Friday of that same week, I had a new functional and beautiful bathroom. I would not hesitate to recommend the Home Improvement People to anyone.- Angela N.
Sorry it has taken me so long to express our sincere appreciation for Elia's management of the multitude of improvements that have transformed our home. It was almost a year ago that my husband had a major accident at work and shortly thereafter I met you in the horror that was our basement and the only change I could contemplate at the time was gutting it to view the space. Even though the scope of work increased exponentially throughout the months and there were a few bumps along the renovation path, we always felt that Elia was sincerely looking out for our best interests and it truly pained him when matters couldn't be resolved within a reasonable timeline or were out of our control. At all times we felt that Elia commiserated with us and his apologies and appreciation of our inconvenience were genuine. You are very lucky to have a resource like Elia representing your company. Also, kudos to Haydee as she made us feel that even though the contractual payments were due, she would not collect until she was sure that the work was satisfactory. We will be in touch after we recuperate from renovation fatigue to do some minor work upstairs. Thank you again for the work of so many of your people to improve our home!
I am a very happy with my reno. Everything went according to plan. Jerry was a pleasure to work with, top notch craftman; reliable, honest, trustworthy, organized and friendly and it was a relief to stop second guessing the purchases I had made and finally hand them over to an expert.
Thank you so very much.
I highly recommend the Home Improvement People. They are very obliging of any change needed, pleasant, efficient and competent. They left finished area clean and tidy. I would hire the Home Improvement People for work I needed.- M. Sanders
Firstly, I am so thoroughly impressed with THIP. I heard your radio ad and decided to check out the website. Secondly, the work in your portfolio is just simply beautiful and the testimonials illustrate all the key and necessary qualifications/characteristics that people look for from a contractor. Lastly, I'm a big kitchen/bathroom guy. When I buy my first home in a few years, odds are that it won't have what I want, as far as those two rooms are concerned. It feels good to know that you guys are out there.- Nikola Stojic
I had been hearing about the Home Improvement People for years and had wanted to renovate my kitchen for the longest time. I finally decided to contact them and met with Ben and hired on spot. Through the whole process I felt comfortable with drywallers, tilers, painter etc. Overall my kitchen is beautiful, family and friends have been commenting on what a great job has been done. I will most definitely recommend the Home Improvement People to anyone looking to do renovations.- A.J
I am writing this testimonial in appreciation of my newly renovated bathroom. The Home Improvement People (Chris) transported my "what I would like my bathroom to look like" image into reality. From start to finish everything went smoothly, and when I was indecisive about the tile design, Chris made a suggestion that worked beautifully. I highly recommend the company and plan to use them in the future.- Edith M in Ajax.
To The Home Improvement People
We recently had our basement finished by Elia and his fantastic crew! They started the job exactly when scheduled and completed well before the estimated finishing date.Elia and his trades people helped us with many decisions regarding the dryer venting,lighting etc.The custom made doors,the carpet,and the painting have completely transformed the basement into a warm inviting area. A couple of my friends actually thought I'd bought new furniture as well.
Elia hope the baby is doing well!
Thanks for a job well done!
Dear Mr. Berkovits,
Now that our Basement is finished I wanted to let you know how happy we are with it. You did exactly what you said you would and to my surprise even more.
I also wanted to let you know how we felt about your contractors.
In descending order of satisfaction they are placed as such:-
Your most talented was the Stair Man. His is a work of art and obviously he is very proud of his accomplishments and rightly so. We could not be more delighted with the results. Elia said that we would be, but I was not expecting anything this spectacular. I would have him work for me again in a heart beat.
The Framers, Dry Waller’s, Plasterer and Sanders. Very quick and happy people it was a delight to have Earlon and Marlon around the house. Very congenial and obliging young men.
The Tiler. Luigi. Very quick and efficient. In and out….done.
Simon the Carpet man. Beautiful carpet, well laid. Looks grand.
Jeremy the Electrician. Very efficient.
The Plumbers. Very good.
Two names that should go at the top of the list are that of Elia and Matthew. Matthew had some very good ideas to make the area more comfortable and Elia was there for me at all times.
Of course no job goes to completion without a few problems and our job was no different but this is where Elia finds himself at the top of this list. While always loyally supporting The Company he listened very carefully to genuine complaints and was readily available at the end of the phone.
Matt also was a big help – solving unexpected problems and suggesting practical solutions – these two names go to the top of the list.
We love what you have accomplished, at the price quoted and in a few weeks. Everyone was a pleasure to deal with.
My family came to town (all 13 of them) and really thought that it was very well done.
I have and will continue to recommend ‘The Home Improvement People’ to anyone that will listen. You are the greatest.
As customers of the Home Improvement People we wish to express our entire satisfaction with every aspect of the project undertaken. Our daughters who tend to be quite critical were thrilled with the final results. We also appreciate the people who worked within the time frame at a minimum of inconvenience. We strongly feel Home Improvement People are the best and are looking at another project with this company.- J.Wetmore
We hired the home improvement people based on the reviews on homestars and they exceeded our expectations. We would like to thank Elia and his crew for the excellent job they did in finishing our basement. Elia is an excellent project manager, very pleasant, very professional and easy to reach. Everything was done in a timely manner, neatly, the quality of workmanship is second to none. Qur family and all our friends love our new basement. We would highly recommend the home imrovement people to all our friends and colleagues. Thank you Elia, Christian, Marco, Chris and all the other guys for a job very well done.- Iman
Tim, Sam and Randall have just completed the work on my shower installation. I have been so impressed with these three gentleman.Firstly and very importantly, they are courteous and conscientious.
They arrived every morning at 9 o'clock and worked steadily until 5 pm. They did a beautiful job of the bathroom.
(You may be interested to hear that one of them said "This is Ben's business. You work for Ben. If you don't do a good job, you don't work for Ben!!!")
Your men have done an excellent job and I thank you for placing them on my project.
The Home Improvement People
I have had my small bathroom renovated by The Home Improvement People. I am satisfied by the results of the work done and the way it was completed.
There was a very confined space where the work would take place and very limited room outside of that space for tools and materials. The work was done and the area was cleaned up.
It was amazing to see the space I gained in the room. The electrical work was complete and the walls painted within a good time frame.
Thank you for making the transition to a new look for my small bathroom.
Imagine –a renovator who starts the job when he says he will and finishes within the time frame quoted! You sounded too good to be true. But your people were good and you were true to your schedule.
Home Improvement People were pleasant to have in our home while they each finished their particular job. The finished product-wonderful!
Thanks Bill Carroll for recommending them and I’ll join the other happy homeowners who used them in joining the chorus of praise.
I wanted to contact you to thank-you and your entire team for the transformation of our basement.
From our first meeting to the completion of the project I was extremely impressed with the professionalism and high standard of workmanship. It was a pleasure to deal with Elia who kept us informed every step of the way.
My family and I are delighted with the finished result!
I called 4 tradesmen for quotes and only 1 of them showed up when they said they would. I was given a time (2pm) so my day was not shot staying in and waiting. Dan arrived at 2 p.m. and within 5 minutes he had the job. I just said to myself that there is only 1 Company for this Job, The Home Improvement People. Service you Expect, quality of workmanship and very trustworthy.- Ms Penelope Hemmingsworth, Milton
This note is to tell you how much we enjoyed working with Niki and Jerry on the renovation of our two bathrooms. Both Niki and Jerry are true professionals. Niki provided excellent guidance in planning, purchasing, coordinating and project management. Her involvement made it easy for us. Jerry did all of the demolition and installation and is a craftsman who does exceptional work. He is focused, conscientious, cooperative and does everything extremely well. He cleaned up at the end of each day and the interruption to our daily routine was minimal. The project was finished on time and within budget and we are very happy with the result. For a project of this nature to be completed without anything happening that is upsetting or irritating is not only unusual but truly amazing. Yet, that's the way it was and for that we say thank you Niki and Jerry.
We have previously engaged The Home Improvement People to do major renovation work and were very satisfied. This time, we had several small pieces of work that needed to be done. They were beyond my limited capability / experience to perform; however, we were concerned that they were too small for a contractor to be interested in doing. We pulled together five small peices of work (about one day's effort in total for two people) and approached The Home Improvement People. They agreed to undertake the work and performed it a few weeks later. Cesar and David did exactly what we asked (and were hoping) for. Their work was excellent and was reasonably priced. The timing, especially considering that they had to fit this small piece of work in around other larger jobs, worked out extremely well for us. Their cleanup was thorough and complete. I would have no hesitation in recommending The Home Improvement People for any job large or small.- R. Adams
Since the completion of the renovation of two bathrooms I have been very happy in particular of the good showers I have had downstairs. And it is not just the technical/working side of the bathrooms but the entire environment your company created that rounds out the experience.
I would recommend your company to anyone for the quality of workmanship and the very good relationship of your workmen with the client.
I am thinking of renovating the kitchen as well - and wile it is pricey - I would not go to another contractor in this case either.
May I wish good success to your company now and in the future.
Just wanted to send a quick note to say what a great job Elia and his crew did with our basement and backsplash.
All the workers were very friendly and respectful of our busy schedule. Elia made sure everything was done on schedule and to beyond our expectations. Everyone we have shown the basement and backsplash to have been very impressed.
Elia was able to contact an electrician for us on the Friday of the long weekend to come to our house and hook up our hot tub in time for Saturday night. Special thanks to Sage for his efforts on this, too.
We have other house projects planned in the future and will not hesitate to contact Elia again.
Great job everyone!
The Home Improvement People
I would highly recommend The Home Improvement People to anyone planning a home renovation. I recently had a major renovation done to my home. The renovation included new kitchen cabinets, counter top, back splash, pot lights, sink, taps, two sliding patio doors, a window, laundry room sink and cabinets as well as new tile flooring throughout a large portion of the main floor of my home. I was provided with a quote for the work three months before the work began. The quote was accurate. I was told that the work would not begin until the cabinets were built and the dates for all of the work personnel were organized. A few weeks before the renovation was to begin I was provided with a start date and time a day. The work began on time. The scheduling of the workers was most efficient. There were no delays. For three weeks various workers came to my house six days a week. Every job including demolition, plumbing, electrical, flooring, cabinets, drywall, base boards, window replacement, and installation of the two sliding patio doors was done by an expert. All of the workers were extremely polite and knowledgeable. They cleaned up upon completion of the work. The quality of the work was excellent. I am extremely pleased with my home renovation and would not hesitate to use The Home Improvement People again.
Forgot to mention the electricians...see, too many good things to say!
The electricians that wired the entire basement were excellent. They came up with great lighting solutions for us and really helped us highlight the right things while also ensuring the light controls were convenient & functional!
Ok, that’s it from us!
I interviewed several contractors - most were identified from Homestars with 10 out of 10 ratings galore. It was hard to believe how many bad experiences I had throughout this stage of the process. Some would cancel several times before showing up, some made outrageous price quotes (double market value) within 5 minutes of showing up, others would advise they would provide me with a quote and then wouldn't follow-up. - I should have gone into the construction business! Gerhard and Nuco did the work and were outstanding. They were fair and genuinely interested in making me happy throughout the process. They're experienced, do a lot of bathrooms, and this shows in how they conduct themselves and the final product. We had some unforeseen issues after the walls were opened up. I'm convinced that if I had used a 'handy man' bathroom guy, there's a good chance he would have walked away (because it would have been too big for him). Another benefit of using a company with people who are skilled, capable and have integrity. My recommendation is meet with other contractors first and then these guys. The difference will be obvious and you'll appreciate them more. I fully recommend.- Jason C.
Both bathrooms turned out great! Company was on time and there were no financial surprises. The workers cleaned up every night! Very professional. Maybe not the cheapest, but about as stress-free as a renovation could be.- Ellen Mole
Dear Danny & Mike
I want to express my appreciation to you and your staff for the renovations done at my home throughout June 2009. The workmen arrived punctually each day and conducted themselves in respect and professional manner at all times. The quality of the materials and the skill of the workmanship were exemplary and I am quite delighted with the results. I have proudly shown my new basement to family and friends, all of whom have been impressed. Their comments are filled with praises which echo my sentiments exactly.
Please convey my gratitude to everyone involved for making experience positive and thank you once again for exceeding my expectations.
Dear Ben, Larry, Jaime and all;
I promised myself that I would write to say "Thank you for giving me back an important part of my life" To me, the kitchen is the heart of the home and without a welcoming one there is no home just a house. With the expertise and creativity of your whole team you made our dream a reality. Our kitchen is truly ours but the perfection is yours.
Thank you with all my heart.
We just wanted to say thank you to both you and Larry for a job well done.
I heard your ads a number of times on CFRB 1010, thanks to one of my favour host, Bill Carroll, but I honestly did not expect the kind of service and quality of work I received having a small home.
Initially, we were shopping price, though you were not the least expensive, we was sold. You promised me a custom looking kitchen and that's what we received. We tell our friends, we may have a small kitchen, but we received BIG service.
Thank you and continue the GREAT work.
A short note in recognition of the excellent work done in our master bedroom and two bathrooms. Over the years we have had some rather unpleasant experiences with home renovation people, so have become somewhat sceptical. Thanks to effective CFRB advertising, we felt confident inviting The Home Improvement People to undertake our rather unique project. From beginning to end, Mike and his crew took great pride in their craftsmanship and cheerfully worked through every challenge until we were completely satisfied with every small detail. Communication was always clear, the price fair (with no mysterious "add-ons" as work progressed), and the finished product most pleasing. Not only are we very happy about the great job done, but also know who to contact for future improvements.- Shirley
The Bathrooms are done & we just love it! Tim, Sam & Roland did a fabulous job; taking a lot of care & not rushing just to get it done.
Please tell Tim that we really appreciated how reliable they were during their time here.
Thanks & have a great summer!
Ben: Just a short note to thank you for the work your people did on our double bathroom renovation in our condo. Your installer Jerry was absolutely terrific dealing with the logistical problems when working in a condo. His workmanship was first rate and he was a pleasure to deal with on a daily basis. He completely finished one bathroom and then went to work on the other with a minimum of disruption to our lives. I would not hesitate to recommend H.I.P. and Jerry to any of our friends. Thanks again on a job beautifully done.- Ian and Jane Davie
The bathroom was completed in 6 days and it looks fabulous !! It will take a bit of getting used to, it is so very grand !!
I want to thank you again for your sound advice and guidance , your wonderful choice of contact people and, especially your sensitivity and patience. As a result of your positive influence, I will feel much less anxious about my next project.
Do you have any kitchen people that you would recommend for my home ?
Hope that all is well with you and your busy family.
Just a quick note to thank the Home Improvement People for having our two bathroom renovations completed in a timely manner and as quoted - both bathrooms look great. We were very pleased with your customer service and will not hesitate to recommend the Home Improvement People to our family and friends.- Dawn and Gary
It was my understanding based on experienced and hearing the stories of others; that working with contractors was a "Dog's breakfast"!
Don't expect them to be good listeners, be responsive and actually deliver on your expectations and what you pay for.
From the first telephone interaction and throughout the 65 communications over the 7 week period of the project; my wife and I were highly impressed with the client experience. They provided invaluable insight, from design to structure and executed almost flawlessly.
The first mentioned of anything overlooked or misunderstood was immediately met with communication and corrective action. All 8 trade's men that came to our home were of the highest level of skill at their work and equal in ethics and personality.
We never knew that general contractors had smart phones that they use to response to emails and phone calls in a matter of minutes.
This was an experience that far exceeded our expectations and we will be calling the Home Improvement People for future projects. We will also make sure the general contractor is Elia again. He represented the firm in an impeccable manner.
Thank You for the excellent job done to our home; it certainly reflects your trade name - Home Improvement People Inc.
I just wanted to extend our thanks to you and your team for doing such a fantastic job on our recent basement renovation. We are thrilled with the outcome and enjoying it very much. It’s truly made a difference to the enjoyment of the living space in our house.
From the initial meeting with us, whereby you came out to the house on time and as scheduled to provide us with a quote, right to the finished product, which finished on time and on budget, we couldn’t be happier.
All of the trades were professional and efficient. They quietly went about their business, seldom taking a break and always very courteous and professional when dealing with them. It’s workers like this that I’m sure make the Home Improvement People the successful company that it is.
Dan, I know you seen the ‘Before’ state of the basement, but just in case you forgot, I’ve shown it below, along with a couple of ‘After’ pictures as well. What a transformation! Your guys did a great job.
We’ve used Home Improvement People twice now, and we would not hesitate to use you again. We’ve told many of our friends as well about the great quality of work and the good value that your company offers.
Thank you Dan, we look forward to working with you again in the future!
I would like to thank The Home Improvement People for the very pleasant experience I had after I contacted them on the internet to come and estimate renovating a bathroom in my home, after contacting them on the internet it took them about 2 hours to contact me and set up an appointment with an estimator, the estimator arrived on time within 1 hour he had estimated the job and gave me an approximate date the work would start and how long it would take to complete the work. The work stared one week early the workers turned up on time every day and cleaned up after themselves everyday they were pleasant, professional, courteous, the work was completed on time and to the highest degree and within the agreed price. I would have no hesitation in recommending this company to anyone in fact I would hire them in minute if I had further renovations, it was a pleasant and satisfying experience.- Robert Docherty
The team of Tim, Mo, Cornell and Dave from the Home Improvement People did an excellent job gutting and renovating our en-suite bathroom which involved replacing the tub with a shower. Before the project was started Tim discussed with us the specifics of what we wanted and offered suggestions on the best place to put the niche and a design for the corner bench in the shower. The electrical and plumbing was altered as necessary. The tile work is BEAUTIFUL! Overall a lovely job. Thanks.- Kathy R.
I heard of The Home Improvement People through the ads by Dan Berkovits on CFRB.
When we made the decision to renovate the basement, they were the first contractors we called. To my surprise, Dan was actually the one who came to meet with us and then came back again to write up the contract. The contract was perfect - it detailed all the work to be done and included the payment schedule. When the work began, I soon realized that specialized crew were handling each step of the renovation. We had framers, drywallers, tilers, painters, electrical, plumbing … all were very professional, knowledgeable and paid attention to detail. The laminate floor is fabulous! Special thanks to the plumber John for helping us decide about the shower. After speaking with him, we decided to ask for a custom built shower and Elia and his crew did an amazing job building it on short notice. We were so satisfied with all the work, that when the renovations were almost complete, we decided to have them install a new suspended ceiling. Elia was again very supportive and had his crew in there to get the job done.
Elia did an amazing job coordinating the transformation of our basement into a beautiful living space. Although we added a few items to the original contract, The Home Improvement People did everything they said they would... and more ... on schedule!
A couple more items – the receptionist (Haydee) is great to deal with and special thanks to Elia for always taking my calls!
We needed to have our ensuite shower redone as it was leaking. We contacted several companies and The Home Improvement People were the only ones to answer our e-mails. Kris came assessed the situation, gave ideas and a very reasonable estimate. We are so pleased with the work Kris did. We really love the new shower. Would highly recommend The Home Improvement People and if you get Kris, lucky you, he's great.- Thanks Verla and Ernie Talnariu
Just wanted to drop a note about Tim and his bathroom crew. The work is meticulous. I felt safe and secure having Tim and his team in my house. The HIP doesn't force you to buy their tiles or fixtures. In fact, they encourage us to buy whatever we want from wherever we want. We loved that. Others were trying to force us to buy their items that I'm sure they had nice profits and margins in. They say you get what you pay for and not only are we thrilled with the result but we didn't even pay more then others were quoting. Thank you HIP! We love it.- Glenn
Right from the start we had good vibes about the company. Ben was informative and thorough regarding our wish list. The trades were a delight - courteous and prompt. Although we had a short timeline for our reno, HIP met it. I'd hire them again in a heartbeat.- Karen Menzies
The renovations that I had done by Larry and team were small in size but significant to me. They worked on my bathroom and kitchen, and did a really beautiful job. Larry and his team were easy to work with and always got back to me quickly when I had questions. I am very happy with the finished product.- Thanks, Cathy.
Dear Ben, As you know we were so delighted with our basement that hiring your company for our main floor renovation was not a question. Having said that you and your company have literally blown us away! Once again the project management was outstanding; Larry managed all the trades and guided us throughout the whole renovation. The cabinetry exceeded our expectations, thank you Ben for taking such great care of our home. Our next project will be our upstairs bathroom …guess who we will be calling!- SK
We engaged the Home Improvement People for our long planned renovation of our master bathroom at the end of 2011, with the plan for the work to be done in the spring of 2012. From the start, our meeting with Ben made it clear that the company knew what it was doing. Ben had ideas and suggestions for us that made a lot of sense (even "correcting" us nicely on some ideas we had). He worked with us on our ideas, was fair and up front regarding charges and what was their responsibility versus ours. One thing we definately liked was that we knew we would decide on tiles, fixtures, paint colour and other things we needed to choose, and the smaller stuff was all included in the price - made it very simple for us. They had arrangements with the main suppliers of items we would need (tub, vanity, countertop, tiles, shower glass, etc.) that helped with the overall investment. We finalized the installation date with no problem, and the team that arrived was ... awesome. Nuku as the lead had great ideas and suggestions as we went through the project, and was respectful of us, our ideas, and our home. We were impressed with the care they took to keep our house clean (it was a renovation, so dust and such was to be expected). The end result was absolutely wonderful. They did the work exactly as we had hoped ... there were a couple of minor issues which they corrected and took care of with no issue whatsoever - a nice change from what most of us are used to I would imagine. I would recommend the Home Improvement People without hesitation. We will certainly be going back to them for other planned updates to our home. They have set the standard for us. They are not the cheapest - but you get what you pay for, and in our case it was a very fair price for the quality of work and the professsionalism.- M. Guerin
We recently called Home Improvement People to have laminate flooring installed on our second floor. The entire process was done quickly. Sylvio came to our home and gave us a fair price. You started the job when you said would start. The job was done quickly and very professionally. The gentlemen were exactly that. They were conscientious and courteous. They cleaned up after the job was completed. I was very pleased, especially, with the after sales service. I put in a call for someone to come and look at a concern I had, they came the next day and fixed what needed fixing. No hassles. Overall, we were very pleased with the work done and we are very happy with our new floor. Thank you Home Improvement People for a job well done!- Vito and Cindy Carone, Mississauga, Ontario
Thank you for our new bathroom. They were friendly and always did what they said they were going to do and very efficiently. We felt completely comfortable having them in our home. We would highly recommend them to anybody!- Victor
Ben, firstly I want to offer my apologies for taking so long to send this letter! Secondly I can tell you that 3 years later we are still completely thrilled with our renovation. From the 2.5 bathrooms that still look brand new, to the finished basement that is now cozy, warm and comfortable, to the renovated kitchen that still wows our friends and neighbours when they walk into it, they all demonstrate the fine workmanship that went into each job and the great bunch of contractors that you have such a great relationship with. Ron the electrician took the time to make sure that every plug, light switch and fixture was in just the right spot as we discussed and the pots lights make everything look right. The tile and carpeting guys did a fantastic job on the floors, and our basement has never been warmer thanks to the spray foam insulation that thankfully we decided to proceed with after discussing with you. Your cabinetry guys worked at length with us to design a fantastic new kitchen that incorporated everything that we have wanted for the last 20 years. Of course none of this would have been possible without the expertise of your general contractor Larry who was always such a pleasure to deal with and made sure that every detail had been completed to our satisfaction. We are glad that we finally had these renovations complete, and even to have had such a great firm such as yours to complete the job.- D.McGarigle
As you know, your wonderful crew completed the renovations of my room downstairs, including the installation of a new 2-piece bathroom, last Thursday and I just wanted you to know how thrilled and excited I am about the results! I was so impressed and pleased that virtually every day your people arrived at the promised time, and they set to work quickly, efficiently, and did a great job in a very professional manner. They were without exception top-notch at whatever they came to do, and did it to perfection. I was also grateful that the debris was cleared away quickly at all times, given that the weather was cold and miserable many days.
Your company is blessed to have this caliber of people working with you and they clearly enjoy being part of your organization as well, which shows in their work. It was a pleasure having them in my home:
Christopher and Ricardo - Demolition and sub-floor - well-done
Chris - the Carpenter - beautiful job with the laying of the Ceramic tiles, the laminate & the doors, etc.
Marlon and Erlon - Framing and dry-wall - great job
Ozzie and Sergio - electrical work - great job done
John the Plumber - beautiful installation of the vanity and toilet
Nando - the Painting was done to perfection, he is truly an artist and takes pride in his work.
Most of all, your greatest asset in your organization without question is Eli (Elia Touma) who has the exceptional ability to coordinate the trades so that the job went unbelievably smoothly and on time, and it’s clear that your crews have the highest respect for him. At all times Eli kept in touch with me to keep me informed at each step along the way, and if I had any questions Eli was quick to get back to me immediately with the answers I needed. In all my years in business I have never met someone so highly organized and I recognize that the job was able to be completed even earlier than was originally estimated because of him.
My friends who knew I was having this work done are so impressed with the speed at which the work was completed, and the ones who have come over so far are knocked out with the results. I think some of them who have contemplated having some work done in the past are now thinking about it again, and I will not hesitate to highly recommend your company to do the job.
Thanks again for your patience in allowing me to initially postpone the starting date, which was very much appreciated. If and when I need any further renovations I will not hesitate to give you a call.
Yours very truly,
I was absolutely thrilled with each of every trade you brought into my home throughout my kitchen renovation. The trades all worked so well together, they never overlapped, were clean, precise and meticulus. Once you began the job I was amazed at how you never left it, until 100% complete. You built me the kitchen I always dreamed to have exactly the way I dreamt it.
My husband and I were very pleased with the jobs done on our house at 15 Cliff Street. All of the workers were respectful and were willing to show us the work that they had done. The painter from Brazil, cannot remember his name, we must say that he went over and beyond in taking pains to have the work done and completed to perfection. A very nice person also. We have to say that anything we wanted to know, once we contacted Elia, he was prompt in returning our calls or getting whatever we wanted done. You never got the impression that he found us to be nuisances calling him. He was always willing to do or explain what was best for us.
Thank you once again for sending great staff to deal with us. A very good company you have. Keep up the good work.
Thank you for the renovating of my new kitchen. The job was excellent. It began right on time. The trades were well co-ordinated and efficient and accomplished the job rapidly with little encroachment on my life. The quality of work was of high standards. I can recommend you highly for a job well done.- Yours truly, Dr. F. M. de Souza
Dear Mr. Santos
Just a quick note to say how pleased we are with your work
The trades arrived on Saturday morning at the time stated. They were polite and courteous. They completed the work to our satisfaction in the two days that were quoted. They left the bathrooms clean and free of debris and removed the old toilets for disposal as we had requested.
We would not hesitate recommending the Home Improvement People to friends, family and neighbours.
May I take this opportunity to say how pleased I am with the painting that the Home Improvement People have done in my apartment.
They have excellent work habits, moving heavy furniture back and forth as work progressed.
Consulting me on any queries, respecting my wishes, and I on their advice.
Cleaning up was thorough. Leaving the apartment looking bright and wonderful.
I would most certainly ask for them to return to any other "jobs" I may need in the future.
I thank Sylvio for his choice. Sylvio was very prompt and courteous in making out the "work sheet", informing me when work would commence, who would be coming, and expected time to be finished.
Hi there, Ben
I just wanted to say 'thank you' for coming by this morning and taking a look at our kitchen, and for putting up with my initial resistance to your ideas![laugh]I really appreciate your patience and candor. Since I didn't really know what was even possible in this space, it was nice to talk to someone who was able to be objective and who knew exactly what was feasible.
I'll talk these proposals over with my husband this week, and get back to you by Friday to let you know which option we're going to go with. Thanks again for coming out; it was wondeful to meet with you and discuss our options.
Hi Ben, Larry and Nicki:
Just wanted to say hi and to wish you and your families a very happy, healthy and peaceful New Year.
Our home is all we hoped it would be. It gives us great pleasure to enjoy our family and friends in our home in beauty and comfort and we have you and your wonderful teams to thank for that.
We miss you. Please come and visit - anytime!
Thank you again.
Dear Home Improvement People Inc,
I am writing to thank you for the superb work done by The Home Improvement People at my home. Kris installed a new bathroom in my basement along with drywall, flooring, plumbing, and lighting. His work was of the highest quality with careful attention to detail. I would be most pleased to recommend The Home Improvement People Inc. to anyone who is looking for excellent home renovations.
Good morning. I recently had several renovations done in my home through your company, and would like to provide some feedback. Elia and his crew did a fantastic job! They were quick, efficient, and did excellent work. I had many requests along the way and Elia was always helpful and accomodating. The rare time something needed adjustments/touch ups, the team was very responsive and did not stop until I was completely satisfied. I am particularly thankful to Elia and Nando for their hard and excellent work. As a result, I have been sharing my very positive experience with your renovation company with everyone I've shown the house to (and colleagues at work, etc)!